FAQs
We’ve gathered answers to some of the most common questions our customers have. If you don’t find what you're looking for, feel free to reach out to us directly!
1. What is your return policy?
We offer a 30-day return policy. If you’re not happy with your purchase, you can return it within 30 days of receiving your order. Please make sure the items are unused, with all tags attached, and in their original packaging. For more information, check out our full Return and Refund Policy.
2. How do I track my order?
Once your order has been shipped, you’ll receive an email with a tracking number and a link to track your shipment. You can track your order using the details provided in the email. If you haven’t received your tracking number or if there are any issues, please contact us at contact@fashfizz.co.uk.
3. Do you offer international shipping?
At this time, we only offer shipping within the United Kingdom. We are working on expanding our shipping options, so please stay tuned for updates!
4. How long does it take for my order to arrive?
Orders are typically processed within 1-2 business days, and shipping within the UK usually takes between 3 to 6 business days. Delivery times may vary depending on your location and the carrier.
5. Do you offer free shipping?
Yes! We offer free shipping on all orders within the UK. No minimum purchase required.
6. Can I change or cancel my order after placing it?
Once your order is placed, we begin processing it right away to ensure quick delivery. If you need to make changes or cancel your order, please contact us as soon as possible at contact@fashfizz.co.uk, and we will do our best to assist you. However, once the order has been shipped, it cannot be canceled or changed.
7. Are the products in your store authentic?
Yes! All the products we sell are sourced from reputable suppliers who provide high-quality items. We ensure that each product meets our quality standards before offering it to our customers. If you have any concerns about the authenticity of a product, please reach out to us at contact@fashfizz.co.uk.
8. How do I return an item?
If you need to return an item, please contact us at contact@fashfizz.co.uk with your order number and the items you wish to return. We will provide you with a return authorization and instructions on how to send the item back to us. For more details, check out our Return and Refund Policy.
9. What should I do if I receive a damaged or faulty item?
If you receive a damaged or faulty item, please contact us immediately at contact@fashfizz.co.uk with a description of the issue and photos of the damaged item. We will arrange a return or replacement at no extra cost to you.
10. Can I exchange an item for a different size or color?
At the moment, we do not offer direct exchanges. If you need a different size or color, please return the item for a refund and place a new order for the desired item. For more information, see our Return and Refund Policy.
11. How do I contact customer support?
If you have any questions or need assistance, please contact us at:
- Email: contact@fashfizz.co.uk
- Phone: +44 7 520643143
- Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
If you still have questions or can’t find the answer you’re looking for, our team is happy to help. Please don’t hesitate to get in touch!
