Shipping & Returns Policy

Welcome to FashFizz! We're here to make your shopping experience as smooth and enjoyable as possible. Below, you'll find all the information about our shipping and return policies to ensure you're completely satisfied with your order.

Shipping Policy

We offer fast and reliable shipping to customers within the United Kingdom. Here are the details:

  • Shipping Time: Orders are typically processed within 1-2 business days. Delivery takes between 3 to 6 business days, depending on your location.
  • Free Shipping: Enjoy free shipping on all orders within the UK, with no minimum purchase required!
  • Order Tracking: Once your order is shipped, you'll receive a tracking number by email, so you can track your package every step of the way.
  • Delivery Restrictions: We currently only offer shipping within the United Kingdom. We do not offer international shipping at this time.

Return & Refund Policy

We want you to love what you ordered! If for any reason you are not completely satisfied with your purchase, we're happy to help you with a return or exchange under the following conditions:

  • Return Period: You have 30 days from the date of delivery to return your items for a full refund or exchange.
  • Condition of Items: Items must be unused, in their original packaging, with tags attached. We cannot accept returns on worn or washed items.
  • Refund Processing: Once we receive your returned items, we’ll process your refund. Please allow up to 5 business days for the refund to be processed and reflected in your account.
  • Return Shipping: Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect. We recommend using a tracked shipping service for returns to ensure your item reaches us safely.
  • Exchanges: At this time, we do not offer direct exchanges. If you'd like a different item, simply return the original item for a refund and place a new order.

How to Return an Item

If you'd like to return an item, please follow these steps:

  1. Contact us at contact@fashfizz.co.uk with your order number and the item(s) you wish to return.
  2. We'll send you a return authorization along with instructions on how to return the item(s).
  3. Package the items securely and ship them back to us at the address provided in your return instructions.
  4. Once we receive the items, we'll process your return and refund.

Damaged or Faulty Items

If your item arrives damaged or defective, please contact us immediately at contact@fashfizz.co.uk with photos of the damage. We’ll provide you with a return label and send a replacement or issue a refund at no additional cost to you.

Contact Us

If you have any questions about our shipping or return policies, feel free to reach out to our customer support team:

  • Email: contact@fashfizz.co.uk
  • Phone: +44 7 520643143
  • Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

Thank you for shopping with FashFizz!

We hope you love your purchase, but if for any reason you’re not completely satisfied, we’ll work with you to make things right. Your satisfaction is our priority!